We’re confident that you’ll be delighted with our BIOSUPERFOOD formulas. That’s why we provide a 30-day, no-questions-asked money-back guarantee on your first order.
For purchases within 30 days, our guarantee covers your initial order if a refund request is submitted to our office within 30 days from the order date. We will reimburse the cost of one opened bottle and all unopened bottles, provided the procedures for refunds and returns have been adhered to.
For purchases between 30 and 90 days, we may, at our discretion, offer a refund for unopened bottles if the request is made within 30 to 90 days of the order date. Please note that a restocking fee of up to 25% may be applied for returned items.
For purchases after 90 days, please be aware that Biosuperfood Microalgae does not accept returns after 90 days from the order date.
All merchandise returns must be pre-approved by emailing us at [email protected] to obtain an RMA approval. Shipping and handling charges are non-refundable.
The customer is responsible for covering the cost of return shipping unless otherwise agreed. It is also the customer’s responsibility to ensure that items are safely returned to Biosuperfood Microalgae. We are not liable for any items that fail to arrive at our warehouse or for any items that lack RMA approval or identifying information, such as the customer’s name, order number, and phone number.
We recommend using the original shipping packaging or a sturdy box or padded envelope. Bottles damaged during shipping are not eligible for a refund.
Returns should be sent via USPS with tracking information, and tracking information is to be provided in writing to Biosuperfood Microalgae upon sending to [email protected].
Returns should be sent to:
Biosuperfood Microalgae USA
80 East End Ave., New York, 10028
Please note that all purchases made from Biosuperfood Microalgae are subject to a shipment contract with the postal service or other freight carrier. This means that the risk of loss for items purchased from this site passes to you upon our delivery of the items to the carrier. It is your responsibility to file any claims with carriers for damaged and/or lost shipments, although we will assist you in this process whenever feasible.
We regret that we are unable to provide a refund if the USPS or another carrier loses, steals, or damages your shipment of Biosuperfood Microalgae in transit.
We recommend purchasing our low-cost Addon shipment protection at purchase time, especially on orders over $100 in value. This nominal shipment protection charge is offered through a third-party insurer for the entire amount of product ordered. The Signature Required option is also available for your added protection, should this be desired.
Orders are typically dispatched Monday to Friday via USPS or UPS on the same or the next business day upon receipt, excluding Federal holidays. Orders received by 11:00 AM Eastern Time, Monday through Friday, may be eligible for same-day shipping when possible. Standard delivery usually takes between 2 and 10 business days, subject to location and other factors. Please note that Biosuperfood Microalgae is not accountable for any delays post-dispatch. Expedited UPS shipping can be selected at the time of order. However, please be aware that Biosuperfood Microalgae does not offer UPS delivery on Saturdays or weekends.
Since mid-2020, USPS, Canada Post (CPS), UPS, FedEx, and other carriers have faced significant challenges, partly due to COVID-19 and a substantial increase in package volume. Consequently, more packages are delayed, arrive damaged with missing items, or fail to arrive at all. There have also been instances where USPS tracking indicates a delivered status, but the recipient has not received the order due to theft or other circumstances. While the postal service has seen some improvements since mid-2021, isolated incidents with customer orders persist. Biosuperfood Microalgae does not assume responsibility for the delivery of any product once it is in the hands of USPS or any other freight carrier.
Please note, that as of April 2020, USPS no longer accepts photos as proof of damage for packages with missing contents. Customers must present the damaged box at their local post